Hello. Just purchased the theme today. When I try to use Elementor with it, I get code script visible all over the screen. When using WPBakery, it is fine, but I prefer Elementor. Contacted my host and did troubleshooting. They say they have seen this before and that I need to contact the theme delveloper to get a newer version of the theme because that may be the issue. I am also sending over the error log and will attach a screenshot of what is going on. The code is visible all over the whole page and I am unable to use Elementor. Have been using WPBakery, but want to use Elementor. Here is the Error Log:
[14-Apr-2021 16:52:06 UTC] PHP Fatal error: Uncaught Error: Call to undefined function thegem_slideshow_block() in /home/mtimezco/public_html/devv/wp-content/themes/thegem-elementor/content-page.php:57 Stack trace: #0 /home/mtimezco/public_html/devv/wp-includes/template.php(732): require() #1 /home/mtimezco/public_html/devv/wp-includes/template.php(676): load_template('/home/mtimezco/...', false, Array) #2 /home/mtimezco/public_html/devv/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /home/mtimezco/public_html/devv/wp-content/themes/thegem-elementor/page.php(9): get_template_part('content', 'page') #4 /home/mtimezco/public_html/devv/wp-includes/template-loader.php(106): include('/home/mtimezco/...') #5 /home/mtimezco/public_html/devv/wp-blog-header.php(19): require_once('/home/mtimezco/...') #6 /home/mtimezco/public_html/devv/index.php(17): require('/home/mtimezco/...') #7 {main} thrown in /home/mtimezco/public_html/devv/wp-content/themes/thegem-elementor/content-page.php on line 57 Please help me asap. Thank you!
Hello. Just purchased the theme today. When I try to use Elementor with it, I get code script visible all over the screen. When using WPBakery, it is fine, but I prefer Elementor. Contacted my host and did troubleshooting. They say they have seen this before and that I need to contact the theme delveloper to get a newer version of the theme because that may be the issue. I am also sending over the error log and will attach a screenshot of what is going on. The code is visible all over the whole page and I am unable to use Elementor.
Have been using WPBakery, but want to use Elementor. Here is the Error Log:
[14-Apr-2021 16:52:06 UTC] PHP Fatal error: Uncaught Error: Call to undefined function thegem_slideshow_block() in /home/mtimezco/public_html/devv/wp-content/themes/thegem-elementor/content-page.php:57 Stack trace: #0 /home/mtimezco/public_html/devv/wp-includes/template.php(732): require() #1 /home/mtimezco/public_html/devv/wp-includes/template.php(676): load_template('/home/mtimezco/...', false, Array) #2 /home/mtimezco/public_html/devv/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /home/mtimezco/public_html/devv/wp-content/themes/thegem-elementor/page.php(9): get_template_part('content', 'page') #4 /home/mtimezco/public_html/devv/wp-includes/template-loader.php(106): include('/home/mtimezco/...') #5 /home/mtimezco/public_html/devv/wp-blog-header.php(19): require_once('/home/mtimezco/...') #6 /home/mtimezco/public_html/devv/index.php(17): require('/home/mtimezco/...') #7 {main} thrown in /home/mtimezco/public_html/devv/wp-content/themes/thegem-elementor/content-page.php on line 57
Please help me asap. Thank you!
Hi,
pls. give me wp-admin and FTP access, I'll check it out
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver