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  Public Ticket #2763354
Cannot activate license in stg
Closed

Comments

  •  1
    alexmendivil23 started the conversation
    April 28, 2021 at 7:11pm

    Hey there! I wanted to activate a theme in a new installation, in a stg enviroment. But I have an issue with the activation, when I want to activate this theme, appears this legend " You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06)" I checked the activation but I only have the activation in only one site (see capture1). PLease help me with this, my client is preasuring me! hope you can help me with this. Thanks!


  •  7,092
    Oliver replied
    April 29, 2021 at 8:44am

    Hi,

    take a look: https://codex-themes.com/thegem/documentation/#license-terms

    One regular license allows you to use TheGem on one localhost, one development and one final production website.  pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    alexmendivil23 replied
    April 29, 2021 at 2:25pm

    Hey! I already deregister the licenses where I don't need it, but it keeps me showing that error

  •  1
    alexmendivil23 replied
    April 30, 2021 at 1:49am

    I have activated the license correctly, instead of use stg, I used test in my subdomain, you can close this ticket. Thanks!

  •  7,092
    Oliver replied
    April 30, 2021 at 8:34am

    Ok, thank you for letting know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver