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  Public Ticket #2763633
TheGem Theme Elements (for Elementor) is causing elementor does not work as expected
Closed

Comments

  •  1
    alexmendivil23 started the conversation
    April 29, 2021 at 5:26am

    When "TheGem Theme Elements (for Elementor)" is active, elementor does not work as expected, the left sidebar keeps loading forever. 

    1113269447.png

    please help me with this issues, my client is pressuring me since this morning because of this issues.

  •  7,092
    Oliver replied
    April 29, 2021 at 9:27am

    Hi,

    pls. give me FTP access

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   alexmendivil23 replied privately
  •  1
    alexmendivil23 replied
    April 30, 2021 at 1:51am

    I found the issue, it was related to a single post that occupies more than 1gb. I have deleted that post and now my page works as before, you can close this ticket. Thanks!


  •  7,092
    Oliver replied
    April 30, 2021 at 8:37am

    Hi,

    ok, thank you for letting know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver