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  Public Ticket #2764797
Elementor malfunction
Closed

Comments

  • harlock75 started the conversation
    April 30, 2021 at 10:38am

    Hi,

    I have just bought and installed TheGem. I have imported the Demo content.
    I want to change the header images on this page http://sviluppo.multitraccia.it/our-process/ but if I select the "How we do" row or a Coloumn, suddently, the Elementor controls on the left coloumn disapper (2.png image).

    If I select a text, the Eelementor controls appear again (3.png image).

    How can I solve this?

    Thank you,

    Monica

  •  7,092
    Oliver replied
    April 30, 2021 at 11:24am

    Hi Monica,

    pls. give me wp-admin access, I'll check it out

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • harlock75 replied
    May 3, 2021 at 7:49am

    Hi, Gregor.
    I think I have already gave you the wp-admin access in my last reply. I will re-send them privately.
    Thank you.

  •   harlock75 replied privately
  •  7,092
    Oliver replied
    May 3, 2021 at 11:40am

    Hi,

    Sorry for delay, can you check now?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • harlock75 replied
    May 3, 2021 at 12:54pm

    Hi Gregor,

    now it works perfectly.
    Thank you!

  •  7,092
    Oliver replied
    May 3, 2021 at 1:19pm

    You're welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver