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  Public Ticket #2826736
updates
Closed

Comments

  • FotG started the conversation

    Hello,

    We are having update issue - it comes up :-

    This installation has been deregistered and can't be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please This is what they say when we try to activate theme. But when we check the active installation from TheGem License Manager https://codex-themes.com/thegem/license_manager/ It shows only one Live site is activated . So technically we should be able to activate the theme on out staging site . https://staging3.food-of-the-gods.com/ For you to check please use the credentials below:


  •  7,092
    Oliver replied

    Hi,

    Check now, should be working.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • FotG replied

    Hi,

    We still cannot update the theme and the plugins in our staging site.

    Please fix it. We are okay with you to update the theme, We approve it from our end.

    Thanks.

  •  7,092
    Oliver replied

    Hi,

    pls. check now, should be working.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • FotG replied

    Thank you

  •  7,092
    Oliver replied

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver