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  Public Ticket #2829958
TheGem Demo Import plugin install error
Closed

Comments

  • nikolettgados started the conversation
    July 20, 2021 at 10:00am

    Hi,

    I would like to import a demo page (WPBakery) so I wanted to install TheGem Demo Import plugin, but it fails and I get this message: 

    "Installing Plugin: TheGem Demo Import

    The plugin does not have a valid header.

    Downloading installation package from http://democontent.codex-themes.com/plugins/thegem/recommended/thegem-importer.zip…

    Unpacking the package…

    Could not create directory."

    Pleas advice as I need to build a site asap (the theme is activated on the site!).

    Thanks,

    Nikolett

  •  7,123
    Oliver replied
    July 20, 2021 at 11:21am

    HI,

    pls. give me wp-admin and FTP access, I'll check it out.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • nikolettgados replied
    July 20, 2021 at 6:30pm

    Hi,

    We could solve it: we have to change the owner of the Plugins folder, and now everything is fine. :)

    Thank you,

    Nikolett

  •  7,123
    Oliver replied
    July 21, 2021 at 6:46am

    Ok, Thank you for letting know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver