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  Public Ticket #2845872
Purchase code
Closed

Comments

  • Maite Sánchez started the conversation

    The code purchase was activated, I wasn't able to update the plugins as I was getting an error message about the purchase code, so I tried to activate the code again and now I get this message:

    "You have exceeded the max. number of activations, allowed by this activation key. "

    I need to update The Gem theme and its plugins...

  •  7,092
    Oliver replied

    Hi,

    take a look: https://codex-themes.com/thegem/documentation/#license-terms

    One regular license allows you to use TheGem on one localhost, one development and one final production website.  pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver