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  Public Ticket #2854410
Theme Demo Error
Closed

Comments

  • Axelaamd started the conversation
    August 21, 2021 at 8:24pm

    Hello,


    I tried for a few weeks now to install a demo content - the main reason I bought the theme. I always receive the attached error - no matter what.

    The following are the steps I took before contacting you:

    1. I already contacted my host provider and he confirmed that the settings and limits are ok for the theme.

    2. I disabled the proxy and still nothing. 

    3. No internet problems.


    Please advise and help me out with this, what should I do next?


    Thanks,

    Alexandra Datcu



  •  7,123
    Oliver replied
    August 23, 2021 at 4:54am

    Hi,

    Sorry for delay, pls. give me wp-admin, FTP access and link to the page you need to import.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Axelaamd replied privately
  •  7,123
    Oliver replied
    August 24, 2021 at 7:38am

    Hi,

    Sorry for delay, can I make data base reset? (all your data will be removed)

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Axelaamd replied privately
  •  7,123
    Oliver replied
    August 24, 2021 at 8:51am

    Sorry for delay, pls. remove everything from the folder:

    /wp-content/uploads

    and let me know


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Axelaamd replied privately
  •  7,123
    Oliver replied
    August 24, 2021 at 1:48pm

    Take a look:

    https://lexadviser.com/

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Axelaamd replied privately
  •  7,123
    Oliver replied
    August 25, 2021 at 7:26am

    Hi, 

    After the wp reset import working without the problems, I  don't think you will face this issue again... 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver