Comments 2giuseppedb started the conversationNovember 16, 2021 at 5:49pmHi,when i try to instal The Gem Elementor on a new wordpress, the website crash.Please, see this video:https://drive.google.com/file/d/1WWNfIsjGu-kuEwlWETtY9aU1Q1tb3BXH/view?usp=sharing 7,121Oliver repliedNovember 17, 2021 at 9:27amHi,installed the theme without the problems. Can you check?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 2giuseppedb repliedNovember 17, 2021 at 12:10pmI have installed Elementor and Elements for elementor. After this there was a notice about Theme update.I have started the update and i have another time the same error and the website crashed.Can You fix it definitly?In this way it's very hard to work.Thank youBest regardsGiuseppe Di Baudo1 Like 7,121Oliver repliedNovember 17, 2021 at 1:01pmWorking on this issue, let you know.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 2giuseppedb repliedNovember 17, 2021 at 6:14pmDo you have any news? I am in a bit of a hurry to start this job.Thank you 7,121Oliver repliedNovember 18, 2021 at 7:16amHi,Sorry for delay, should be fixed, can you check?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver 2giuseppedb repliedNovember 18, 2021 at 10:46amYes, it works, thank you.Can you report what you change? Which file do you modified?Thank you very much 7,121Oliver repliedNovember 18, 2021 at 10:49amissue fixed in the theme core, you won't face it again.Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver1 Like Sign in to reply ...
Hi,
when i try to instal The Gem Elementor on a new wordpress, the website crash.
Please, see this video:
https://drive.google.com/file/d/1WWNfIsjGu-kuEwlWETtY9aU1Q1tb3BXH/view?usp=sharing
Hi,
installed the theme without the problems. Can you check?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I have installed Elementor and Elements for elementor. After this there was a notice about Theme update.
I have started the update and i have another time the same error and the website crashed.
Can You fix it definitly?
In this way it's very hard to work.
Thank you
Best regards
Giuseppe Di Baudo
Working on this issue, let you know.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Do you have any news? I am in a bit of a hurry to start this job.
Thank you
Hi,
Sorry for delay, should be fixed, can you check?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Yes, it works, thank you.
Can you report what you change? Which file do you modified?
Thank you very much
issue fixed in the theme core, you won't face it again.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver