We bought the gem theme for our website, and we have activated the theme but when we try and update the plugins or the theme it says that it isn't activated, attached is a screen shot of the theme activated and a screen shot of the error, please assist
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hi There,
We bought the gem theme for our website, and we have activated the theme but when we try and update the plugins or the theme it says that it isn't activated, attached is a screen shot of the theme activated and a screen shot of the error, please assist
Hi,
take a look: https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver