sorry for this delay. It seems that you have renamed the folder with TheGem theme, right? Please do not rename the theme's and TheGem Elements plugin's folder, after that everything should be working fine
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hello
I have 2 installation of the theme thegem. One main and the other on localhost.
I need to export a demo to localhost, but it tells me that it can't, is there any way to export the demo?
Hi Alexi,
sorry for this delay. It seems that you have renamed the folder with TheGem theme, right? Please do not rename the theme's and TheGem Elements plugin's folder, after that everything should be working fine
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
Can you make screenshot what do you have in the wp-content folder?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver