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  Public Ticket #3016778
Not Able To Use Demo Import
Closed

Comments

  •  1
    Luabella started the conversation
    April 4, 2022 at 1:56pm

    Not able to use demo import. All of the configurations match to the required specifications. 

    Please provide steps to resolve this issue. It will initially load but not all the pages. Please advise. 

    Thank you.

  •  7,121
    Oliver replied
    April 5, 2022 at 6:43am

    Hi,

    pls. provide wp-admin, FTP access and link to the page you need to import.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Luabella replied privately
  •  7,121
    Oliver replied
    April 5, 2022 at 8:53am

    Hi,

    pls. make data base reset with this plugin:

    https://wordpress.org/plugins/wordpress-database-reset/

    And then import the page you need in the separate page import:

    https://codex-themes.com/thegem/documentation/#importing-demo-content

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    Luabella replied
    April 6, 2022 at 2:02pm

    Hi Oliver

    I am not getting how to reset the database Shall I select all or which Item do I need to select and my question is that If I will reset the database by selecting select all button then my username and password will also get removed ?

    2405755362.png
  •  7,121
    Oliver replied
    April 6, 2022 at 2:04pm

    Hi,

     username and password  - no, only the content..

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver