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  Public Ticket #3018296
undefined function in Portfolio-Grid
Closed

Comments

  • Mahdi started the conversation

    Hi there,

    One of our staff upgraded something (I don't know what was it, the theme or the plugin), after that this error appears:


    Uncaught Error: Call to undefined function TheGem_ElementorWidgetsPortfolioget_thegem_portfolio_render_item_classes() in /home/bnigreece/public_html/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/portfolio-grid1/widget.php:2905 Stack trace: #0 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2192): TheGem_ElementorWidgetsPortfolioTheGem_Portfolio->render() #1 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(584): ElementorControls_Stack->render_by_mode() #2 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(725): ElementorWidget_Base->render_content() #3 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/element-base.php(447): ElementorWidget_Base->print_content() #4 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/element-base.php(741): ElementorElement_Base->print_element() #5 /home/bnigreece/public_html/wp-content/plugins/ in /home/bnigreece/public_html/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/portfolio-grid1/widget.php on line 2905


    It seems like two functions are not defined (maybe you forgot to include theme)?

  •  7,121
    Oliver replied

    HI,

    Can you provide wp-admin and FTP access? I'll check it out

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Mahdi replied privately
  •  7,121
    Oliver replied

    HI,

    Can I update parent theme? Did you added changes to the parent theme source code?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Mahdi replied

    I asked the boss, he said no. Please don't update it. The developer who worked on theme, didn't add a child theme. So this mess came up.

    Do you have any suggestion? Is there any way we could handle it without updating? 

  •  7,121
    Oliver replied

    Can you make site backup?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Mahdi replied

    I have a backup from files (not database for now).

    I will try to install this backup on some other server and then I will update the theme and let you know what happens.

  •  7,121
    Oliver replied

    let me know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver