Comments Mahdi started the conversationApril 6, 2022 at 7:27amHi there,One of our staff upgraded something (I don't know what was it, the theme or the plugin), after that this error appears:Uncaught Error: Call to undefined function TheGem_ElementorWidgetsPortfolioget_thegem_portfolio_render_item_classes() in /home/bnigreece/public_html/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/portfolio-grid1/widget.php:2905 Stack trace: #0 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2192): TheGem_ElementorWidgetsPortfolioTheGem_Portfolio->render() #1 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(584): ElementorControls_Stack->render_by_mode() #2 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(725): ElementorWidget_Base->render_content() #3 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/element-base.php(447): ElementorWidget_Base->print_content() #4 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/element-base.php(741): ElementorElement_Base->print_element() #5 /home/bnigreece/public_html/wp-content/plugins/ in /home/bnigreece/public_html/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/portfolio-grid1/widget.php on line 2905It seems like two functions are not defined (maybe you forgot to include theme)? 7,121Oliver repliedApril 6, 2022 at 7:46amHI,Can you provide wp-admin and FTP access? I'll check it outPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver1 Like Mahdi replied privately 7,121Oliver repliedApril 6, 2022 at 10:57amHI,Can I update parent theme? Did you added changes to the parent theme source code?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverMahdi repliedApril 6, 2022 at 11:28amI asked the boss, he said no. Please don't update it. The developer who worked on theme, didn't add a child theme. So this mess came up.Do you have any suggestion? Is there any way we could handle it without updating? 7,121Oliver repliedApril 6, 2022 at 2:07pmCan you make site backup?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, OliverMahdi repliedApril 7, 2022 at 8:19amI have a backup from files (not database for now). I will try to install this backup on some other server and then I will update the theme and let you know what happens. 7,121Oliver repliedApril 7, 2022 at 11:24amlet me knowPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hi there,
One of our staff upgraded something (I don't know what was it, the theme or the plugin), after that this error appears:
Uncaught Error: Call to undefined function TheGem_ElementorWidgetsPortfolioget_thegem_portfolio_render_item_classes() in /home/bnigreece/public_html/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/portfolio-grid1/widget.php:2905 Stack trace: #0 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2192): TheGem_ElementorWidgetsPortfolioTheGem_Portfolio->render() #1 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(584): ElementorControls_Stack->render_by_mode() #2 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(725): ElementorWidget_Base->render_content() #3 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/element-base.php(447): ElementorWidget_Base->print_content() #4 /home/bnigreece/public_html/wp-content/plugins/elementor/includes/base/element-base.php(741): ElementorElement_Base->print_element() #5 /home/bnigreece/public_html/wp-content/plugins/ in /home/bnigreece/public_html/wp-content/plugins/thegem-elements-elementor/inc/elementor/widgets/portfolio-grid1/widget.php on line 2905
It seems like two functions are not defined (maybe you forgot to include theme)?
HI,
Can you provide wp-admin and FTP access? I'll check it out
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
HI,
Can I update parent theme? Did you added changes to the parent theme source code?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I asked the boss, he said no. Please don't update it. The developer who worked on theme, didn't add a child theme. So this mess came up.
Do you have any suggestion? Is there any way we could handle it without updating?
Can you make site backup?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I have a backup from files (not database for now).
I will try to install this backup on some other server and then I will update the theme and let you know what happens.
let me know
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver