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  Public Ticket #3035411
License Deactivated
Closed

Comments

  • Ziad started the conversation
    May 1, 2022 at 5:40pm

    Hello guys,

    Hope you are doing well ? 

    It looks like my license was deactivated ? 

    When I go to my dashboard it says my purchase code (b57394e3-a4d6-4d65-94c9-0fa6daf9dca5) has been activated and is all good, but whenever I try to add a block or even try to import a demo, I get a message saying I should activate my purhcase code / license... 

    Any idea what's going on ..? 

    Thanks in advance, 

    Ziad

  •  7,092
    Oliver replied
    May 2, 2022 at 6:31am

    Hi,

    take a look: https://codex-themes.com/thegem/documentation/#license-terms

    One regular license allows you to use TheGem on one localhost, one development and one final production website.  pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Ziad replied
    May 2, 2022 at 11:09am

    Hi, 

    They aren't final websites so I though I could test some of your demos before purchasing more licenses. 

    So if I go to the license manager and deregister my purchase code from one location, and then buy another license to replace it, I won't lose any of my work on the 2 locations ? 

    Thanks, 

    Ziad

  •  7,092
    Oliver replied
    May 2, 2022 at 11:27am

    Hi,

    No, don't worry, nothing will be lost.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver