Hi,

I didn't do anything and again my website is not working anymore.

The same problem as on my last ticket: PRIVATE TICKET #3037189

Fatal error: Uncaught Error: Call to undefined function thegem_get_output_page_settings() in /home/daanbow/domains/pompomompo.com/public_html/wp-content/themes/thegem/header.php:11 Stack trace: #0 /home/daanbow/domains/pompomompo.com/public_html/wp-includes/template.php(770): require_once() #1 /home/daanbow/domains/pompomompo.com/public_html/wp-includes/template.php(716): load_template('/home/daanbow/d...', true, Array) #2 /home/daanbow/domains/pompomompo.com/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #3 /home/daanbow/domains/pompomompo.com/public_html/wp-content/themes/thegem/page.php(3): get_header() #4 /home/daanbow/domains/pompomompo.com/public_html/wp-includes/template-loader.php(106): include('/home/daanbow/d...') #5 /home/daanbow/domains/pompomompo.com/public_html/wp-blog-header.php(19): require_once('/home/daanbow/d...') #6 /home/daanbow/domains/pompomompo.com/public_html/index.php(17): require('/home/daanbow/d...') #7 {main} thrown in /home/daanbow/domains/pompomompo.com/public_html/wp-content/themes/thegem/header.php on line 11

There has been a critical error on this website.

Please let my website work normally again.

Many thanks,

Daniel

Hey guys,

Can you help me, please??

My website is still not working...

I didn't do anything with my site. I didn't download anything. I haven't touched the website since our last conversation. It's the same problem.

You have everything on this ticket:

PRIVATE TICKET #3037189

Will you tell me what is going on?

Its the same error of the theme like last time:

Call to undefined function thegem_get_output_page_settings() in /home/daanbow/domains/pompomompo.com/public_html/wp-content/themes/thegem/header.php:11

How to re-install?

Ok, I did it and it's working now fine. The only problem is that I didn't do anything and we don't know what has happened.

What If this occurs again? I need a stable website. It could be a problem with hosting or not? I don't think it's a virus.

Evidently, the theme is crashing itself:

...content/themes/thegem/header.php:11

They checked this and said that again it was like the last time evidently a theme error.

...content/themes/thegem/header.php:11

Before the current update, the theme worked fine and this situation never had a place.

Ok, I don't change the theme and don't touch it. 

We will see what will happen. I hope it will work continuously.

Ok. I will let you know.

Many thanks,

Daniel