I am having issues with my sitemap not working, Rankmath has asked me to send you this message...
The lazy loading functionality of your theme is being triggered on the XML sitemaps and a piece of JavaScript code is being added to the page which causes this issue.
We recommend getting in touch with your theme provider and reporting this situation so they can advise how this can be disabled on the XML sitemaps so they start loading correctly.
Don’t hesitate to get in touch if you have any other questions.
I can see that the sitemaps have been rectified but now we are unable to work on the backend of the website, our hosting providers seem to think that it is linked to the changes that you have made.
Hi,
I am having issues with my sitemap not working, Rankmath has asked me to send you this message...
The lazy loading functionality of your theme is being triggered on the XML sitemaps and a piece of JavaScript code is being added to the page which causes this issue.
We recommend getting in touch with your theme provider and reporting this situation so they can advise how this can be disabled on the XML sitemaps so they start loading correctly.
Don’t hesitate to get in touch if you have any other questions.
HI,
Can you provide wp-admin access?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Site URL pls
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
pure-medical.co.uk
Hi,
I deactivated images lazy loading here:
https://pure-medical.co.uk/wp-admin/admin.php?page=thegem-theme-options#/performance/page-speed
Should be working now
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
This issue will be fixed in the next theme update.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I can see that the sitemaps have been rectified but now we are unable to work on the backend of the website, our hosting providers seem to think that it is linked to the changes that you have made.
Sorry, can you provide a bit more details about the issue?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Oliver,
The issue has been resolved by our hosting provider.
Ok, thank you for letting know
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
I am having the same issue the sitemap is not working again.
https://pure-medical.co.uk/page-sitemap1.xml is currently not fetching. Google search console has dropped from over 400 pages indexed to just 51.
The error code reads:
Fatal error: Uncaught Error: Call to a member function get_option_items_per_page() on null in /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-content/plugins/wpforo/wpforo.php:791 Stack trace: #0 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-content/plugins/wpforo/includes/hooks.php(211): wpforo\wpforo->init_current_object() #1 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/shortcodes.php(356): wpforo\wpforo->{closure}(Array, '', 'wpforo') #2 [internal function]: do_shortcode_tag(Array) #3 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(wpforo...', 'do_shortcode_ta...', '<p>[vc_row css=...') #4 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/class-wp-hook.php(307): do_shortcode('<p>[vc_row css=...') #5 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/plugin.php(191): WP_Hook->apply_filters('<p>[vc_row css=...', Array) #6 /homepages/23/d848083110/ht in /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-content/plugins/wpforo/wpforo.php on line 791
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
HI,
It's the problem in wpforo plugin, you should contact this plugin support team with this issue.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver