Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.

Okay
  Public Ticket #3054819
Sitemap Issues
Closed

Comments

  •  1
    mccauley1234 started the conversation

    Hi,

    I am having issues with my sitemap not working, Rankmath has asked me to send you this message...

    The lazy loading functionality of your theme is being triggered on the XML sitemaps and a piece of JavaScript code is being added to the page which causes this issue.

    We recommend getting in touch with your theme provider and reporting this situation so they can advise how this can be disabled on the XML sitemaps so they start loading correctly.

    Don’t hesitate to get in touch if you have any other questions.


  •  7,122
    Oliver replied

    HI,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   mccauley1234 replied privately
  •  7,122
    Oliver replied

    Site URL pls

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    pure-medical.co.uk

  •  7,122

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,122
    Oliver replied

    This issue will be fixed in the next theme update.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    I can see that the sitemaps have been rectified but now we are unable to work on the backend of the website, our hosting providers seem to think that it is linked to the changes that you have made.

  •  7,122
    Oliver replied

    Sorry, can you provide a bit more details about the issue?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    Hi Oliver,


    The issue has been resolved by our hosting provider.

  •  7,122
    Oliver replied

    Ok, thank you for letting know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    Hi,

    I am having the same issue the sitemap is not working again.

    https://pure-medical.co.uk/page-sitemap1.xml is currently not fetching. Google search console has dropped from over 400 pages indexed to just 51.

  •  1
    mccauley1234 replied

    The error code reads:


    Fatal error: Uncaught Error: Call to a member function get_option_items_per_page() on null in /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-content/plugins/wpforo/wpforo.php:791 Stack trace: #0 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-content/plugins/wpforo/includes/hooks.php(211): wpforo\wpforo->init_current_object() #1 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/shortcodes.php(356): wpforo\wpforo->{closure}(Array, '', 'wpforo') #2 [internal function]: do_shortcode_tag(Array) #3 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(wpforo...', 'do_shortcode_ta...', '<p>[vc_row css=...') #4 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/class-wp-hook.php(307): do_shortcode('<p>[vc_row css=...') #5 /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-includes/plugin.php(191): WP_Hook->apply_filters('<p>[vc_row css=...', Array) #6 /homepages/23/d848083110/ht in /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-content/plugins/wpforo/wpforo.php on line 791

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.


  •  7,122
    Oliver replied

    HI,

    It's the problem in wpforo plugin, you should contact this plugin support team with this issue. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver