Hello Summer Sale!
Exclusive season-opening discount on TheGem theme.
Limited time offer.

Okay
  Public Ticket #3064325
Registration problem
Closed

Comments

  • Lenaindigo started the conversation

    Hello


    We run into a problem while trying to update the theme - so we tryed to register the licence again, but got this error:


    This installation has been deregistered and can't be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please


    What is the problem? Why is it deregistered? 

  •  7,280
    Oliver replied

    Hi,

    What URL you can't activate?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Lenaindigo replied

    Dev.koidukuma.ee 

  •  5,055
    Michael replied

    HI!

    Please this article:

    https://codex-themes.com/thegem/documentation/#license-terms

    Your license is already registered on https://floatingtartu.ee site.