We're trying to update The Gem theme but it errors stating that verification failed. However you can see that it's been validated. The associated plugins aren't updating either. We tried deactivating all plugins before updating but no luck. Any suggestions as to what to do from here?
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
We're trying to update The Gem theme but it errors stating that verification failed. However you can see that it's been validated. The associated plugins aren't updating either. We tried deactivating all plugins before updating but no luck. Any suggestions as to what to do from here?
Hi,
take a look: https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver