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  Public Ticket #3104594
Add webp images
Closed

Comments

  •  1
    liliaf started the conversation
    August 15, 2022 at 10:59pm

    I could add webp images before on TheGem but now I can't. Can you please advise how to?

    Thanks,

    LF

  •  7,092
    Oliver replied
    August 16, 2022 at 10:16am

    Hi,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,092
    Oliver replied
    August 17, 2022 at 9:17am

    hi,

    https://www.rocketincometax.com/wp-admin - not found, where is the login page?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   liliaf replied privately
  •  7,092
    Oliver replied
    August 19, 2022 at 8:56am

    Hi,

    What is you hosting?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    liliaf replied
    August 19, 2022 at 8:27pm

    Hostgator. I have this setup on https://melissayoungministry.com/ and can upload a webp file

  •  1
    liliaf replied
    August 22, 2022 at 11:31pm

    Hello,

    Has there been any update to this?

    LF

  •   liliaf replied privately
  •  7,092
    Oliver replied
    August 24, 2022 at 8:48am

    Hi,

    Working now.

    Seems like the problem on the server side, pls. contact your hoster with this issue. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver