Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.

Okay
  Public Ticket #3104594
Add webp images
Closed

Comments

  •  1
    liliaf started the conversation

    I could add webp images before on TheGem but now I can't. Can you please advise how to?

    Thanks,

    LF

  •  7,122
    Oliver replied

    Hi,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,122
    Oliver replied

    hi,

    https://www.rocketincometax.com/wp-admin - not found, where is the login page?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   liliaf replied privately
  •  7,122
    Oliver replied

    Hi,

    What is you hosting?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    liliaf replied

    Hostgator. I have this setup on https://melissayoungministry.com/ and can upload a webp file

  •  1
    liliaf replied

    Hello,

    Has there been any update to this?

    LF

  •   liliaf replied privately
  •  7,122
    Oliver replied

    Hi,

    Working now.

    Seems like the problem on the server side, pls. contact your hoster with this issue. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver