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  Public Ticket #3124956
Issues with website not working
Closed

Comments

  •  1
    mccauley1234 started the conversation

    On the front end of our website, it is saying ... 

    Warning: array_filter() expects parameter 1 to be array, bool given in /homepages/23/d848083110/htdocs/clickandbuilds/PureMedical/wp-content/plugins/woocommerce/includes/class-wc-frontend-scripts.php on line 65

    on the backend of our website, it is saying...

    Your theme (TheGem (WPBakery)) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

    1. Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
    2. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.


    As a temporary measure, I have deactivated woo commerce.

  •  7,092
    Oliver replied

    Hi,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   mccauley1234 replied privately
  •  7,092
    Oliver replied

    Hi,

    About the warning, where I can see this issue? 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,092
    Oliver replied

    Outdated template will be fixed in the next theme update, don't worry, everything will work without problems. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    To see the issue you will need to turn on the plugin for woo commerce.

  •  7,092
    Oliver replied

    Activated woo plugin, where I can see the notice?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    How strange it is not showing now.

  •  7,092
    Oliver replied

    Seems like something was cached...

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    I cleared the cache multiple times and turned off nitropack, but it was still doing it. The only way I could eliminate the error messages was to turn off woo commerce.

    I will keep an eye on it and return to you if it reappears.


    Thank you for your assistance.

  •  7,092
    Oliver replied

    Let me know if you need help

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    mccauley1234 replied

    I am now getting an error message on our dashboard saying...


    Your theme (TheGem (WPBakery)) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

    1. Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
    2. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.


  •  7,092
    Oliver replied

    HI,

    Sorry, at the moment we are working on theme's update in this concern, this will take a while. Don't worry, everything will work without problems. Templates will be updated in the next theme update. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver