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  Public Ticket #3130058
Error trying to change Theme Fonts from Options
Closed

Comments

  • imconsulting started the conversation

    Hello. I recently bought TheGem theme and installed the version with Elementor. Previously I had a problem in the Options section regarding the color of the Hamburger vertical Menu which did not change color according to the color settings in this section. You guys provided me with a code solution and it worked great. But, when downloading and installing another demo and then going back to the previous one, the Fonts of the theme were changed to an unknown one and it is not possible to change to the original ones. The changes that I make in the Options section in the Fonts part do not work. Only if I open the page with the Elementor editor and go block by block individually changing the Font, functional. I think that in general this section of Options is failing. How can I solve the source problem? P.S. I already uninstalled the theme and the plugins and reinstalled them and it's still the same.
  •  7,121
    Oliver replied

    HI,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   imconsulting replied privately
  •  7,121
    Oliver replied

    Hi,

    Don't see any problems for now, did you clean your browser cache after you change something in the theme options? 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,121
    Oliver replied

    By the way I deactivated plugin SiteGround Optimizer, it should be disabled till the site will be ready, otherwise, you should clean the cache after any change on the site.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver