Any time I want to update The Gem i receive the message "Purchase code verification failed. Activate TheGem" I have my licenses activated, both for my site and my development site, as you can see in the image attached. Could you please help me with this? I need to update my site and all the plugins and I am stuck with this!
Thank you very much. Now it is all working properly. Anyway, I would like to know what was wrong, in order to being able to fix this kind of issues by myself next time, if it possibly could happen again.
Any time I want to update The Gem i receive the message "Purchase code verification failed. Activate TheGem" I have my licenses activated, both for my site and my development site, as you can see in the image attached. Could you please help me with this? I need to update my site and all the plugins and I am stuck with this!
Thank you very much
Héctor Fernández
HI,
Can you provide wp-admin access?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I need access to check...
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
HI,
Should be fixed now, can you check?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hello Oliver.
Thank you very much. Now it is all working properly. Anyway, I would like to know what was wrong, in order to being able to fix this kind of issues by myself next time, if it possibly could happen again.
Thank you agin for your help.
Yours
Héctor
Hi,
You won't face this issue again.. cleaned up your license.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi, I have exactly the same problem. I cannot update my plugins...
HI dominikamaja ,
pls. create a new ticket in the activation problems category and provide your purchase code.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I have numerous licenses of The Gem wp bakery and none are letting me update, which is negatively impacting plugin updates.
HI helentcc,
pls. create a new ticket in the activation problems category and provide your purchase code.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I've got the same issue. When opening a new ticket about the issue i got the message that the support is expired.
Hi,
pls. create new ticket in the activation problems category.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver