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  Public Ticket #3131150
The Gem update
Closed

Comments

  • HectorCatify started the conversation
    September 23, 2022 at 8:56am

    Any time I want to update The Gem i receive the message "Purchase code verification failed. Activate TheGem" I have my licenses activated, both for my site and my development site, as you can see in the image attached. Could you please help me with this? I need to update my site and all the plugins and I am stuck with this!

    Thank you very much

    Héctor Fernández

    Attached files:  Captura de pantalla 2022-09-23 a las 10.48.52.png

  •  6,933
    Oliver replied
    September 23, 2022 at 9:00am

    HI,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   HectorCatify replied privately
  •  6,933
    Oliver replied
    September 23, 2022 at 9:58am

    I need access to check...

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   HectorCatify replied privately
  •  6,933
    Oliver replied
    September 26, 2022 at 7:28am

    HI,

    Should be fixed now, can you check?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • HectorCatify replied
    September 26, 2022 at 9:46am

    Hello Oliver.

    Thank you very much. Now it is all working properly. Anyway, I would like to know what was wrong, in order to being able to fix this kind of issues by myself next time, if it possibly could happen again.

    Thank you agin for your help.

    Yours

    Héctor


  •  6,933
    Oliver replied
    September 26, 2022 at 10:26am

    Hi,

    You won't face this issue again.. cleaned up your license.  

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • dominikamaja replied
    September 29, 2022 at 11:05am

    Hi, I have exactly the same problem. I cannot update my plugins...

  •  6,933
    Oliver replied
    September 29, 2022 at 1:21pm

    HI dominikamaja  ,

     pls. create a new ticket in the activation problems category and provide your purchase code. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • helentcc replied
    October 3, 2022 at 9:16am

    I have numerous licenses of The Gem wp bakery and none are letting me update, which is negatively impacting plugin updates. 

  •  6,933
    Oliver replied
    October 3, 2022 at 9:18am

    HI helentcc,

     pls. create a new ticket in the activation problems category and provide your purchase code. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Stefan replied
    October 5, 2022 at 2:06pm

    I've got the same issue. When opening a new ticket about the issue i got the message that the support is expired. 

  •  6,933
    Oliver replied
    October 6, 2022 at 9:33am

    Hi,

    pls. create new ticket in the activation problems category. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver