Hello, I have moved my website to a different server without changing the domain. Inside wordpress it shows that the license is active, but when I try to update it, I get a license error.
I have tried to remove the license then add it again, it doesn't work.
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
I am facing the same issue. I removed the license because I was getting an error saying that I need to activate it, but now I see this error: "This installation has been deregistered and can't be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please".
Hello, I have moved my website to a different server without changing the domain. Inside wordpress it shows that the license is active, but when I try to update it, I get a license error.
I have tried to remove the license then add it again, it doesn't work.
Please advise. Thank you.
Hi,
take a look: https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hello,
I am facing the same issue. I removed the license because I was getting an error saying that I need to activate it, but now I see this error: "This installation has been deregistered and can't be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please".
Please advise, thanks.
Hi,
pls. create new ticket in the activation problems category and provide your URL and purchase code.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver