Comments Will started the conversationDecember 22, 2022 at 10:58amWe are trying to update the GEM theme for our website, but whenever we try to update it in wordpress we get the error: "An error occurred while updating TheGem (WPBakery): Purchase code verification failed."Could you please help us resolve this issue? 4,803Michael repliedDecember 22, 2022 at 11:35amHI!Your purchase code is blocked because the code is being used on two sites at the same time. You can get more information by reading the documentation - https://codex-themes.com/thegem/documentation/#license-terms.1 Like Will replied privately 4,803Michael repliedDecember 22, 2022 at 12:04pm You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager Sign in to reply ...
We are trying to update the GEM theme for our website, but whenever we try to update it in wordpress we get the error: "An error occurred while updating TheGem (WPBakery): Purchase code verification failed."
Could you please help us resolve this issue?
HI!
Your purchase code is blocked because the code is being used on two sites at the same time. You can get more information by reading the documentation - https://codex-themes.com/thegem/documentation/#license-terms.
You can manage your licenses and activations in TheGem license manager:
https://codex-themes.com/thegem/license_manager