Comments Will started the conversationDecember 22, 2022 at 10:58amWe are trying to update the GEM theme for our website, but whenever we try to update it in wordpress we get the error: "An error occurred while updating TheGem (WPBakery): Purchase code verification failed."Could you please help us resolve this issue?Attached files: Screenshot 2022-12-22 at 10.44.09.png Screenshot 2022-12-22 at 10.44.19.png 4,772Michael repliedDecember 22, 2022 at 11:35amHI!Your purchase code is blocked because the code is being used on two sites at the same time. You can get more information by reading the documentation - https://codex-themes.com/thegem/documentation/#license-terms.Attached files: Screenshot_141.png1 Like Will replied privately 4,772Michael repliedDecember 22, 2022 at 12:04pm You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager Sign in to reply ...
We are trying to update the GEM theme for our website, but whenever we try to update it in wordpress we get the error: "An error occurred while updating TheGem (WPBakery): Purchase code verification failed."
Could you please help us resolve this issue?
Attached files: Screenshot 2022-12-22 at 10.44.09.png
Screenshot 2022-12-22 at 10.44.19.png
HI!
Your purchase code is blocked because the code is being used on two sites at the same time. You can get more information by reading the documentation - https://codex-themes.com/thegem/documentation/#license-terms.
Attached files: Screenshot_141.png
You can manage your licenses and activations in TheGem license manager:
https://codex-themes.com/thegem/license_manager