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  Public Ticket #3208733
Font
Closed

Comments

  • Andy Coteman started the conversation
    January 16, 2023 at 12:49pm

    Hello

    Hope you are well

    The GemTheme default font in Chrome seems to change back to a default Times New Roman (see4 attachment theme font.png)


    Firefox seems to display the theme font OK (theme font CORRECT.png)


    Is there a compatabiltiy issue with the current theme and Chrome please?


    Chrome is up to date

    Version 109.0.5414.75 (Official Build) (64-bit)


    Attached files:  theme font.png
      theme font. CORRECT.png

  •  7,121
    Oliver replied
    January 17, 2023 at 7:29am

    Hi,

    Sorry for delay, working fine for me in the last Chrome  version, did you manage the issue?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Andy Coteman replied
    January 23, 2023 at 3:44pm

    Hi Oliver

    Still not working correctly I'm afarid and issue is occurng on more than one PC.

    Chrome seems to default to the Serif font

    The actual website font on menu is Montserrat

    This issue also occurs on Edge but not Firefox

    On Version 5.7.0 of the Gem theme

    After mutliple CTRL F5 Crome does eventually refresh with the montserrat font


    Attached files:  montserrat.png
      Serif.png

  •  7,121
    Oliver replied
    January 24, 2023 at 5:30am

    Hi,

    Can you deactivate server caching and provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Andy Coteman replied privately
  •  7,121
    Oliver replied
    January 25, 2023 at 6:11am

    Hi,

    Working for me without problems, take a look:

    https://screenrec.com/share/hzVPlWjdeB

    Also checked it here:

    https://www.browserstack.com/

    The same, all is ok...

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver