Dear Support Team,

I am writing to express my frustration and disappointment with the lack of response and attention given to my issues on your platform. Two days ago, I sent an email requesting help with errors on my website, but my message was completely ignored. Yesterday, I created a public ticket to ask for assistance with another issue, specifically with the drag and move row function not working in the WPBakery page builder. My public ticket was then moved to a private ticket, and I was asked to provide the URL and login credentials, which I did. However, my issue was then ignored completely within the private ticket.

I have noticed that people who post issues on the public comment boards receive prompt attention, while those with private tickets are mostly ignored. This is unfair and unjust. I expect prompt and efficient assistance with my issues, as a paying customer of multiple licenses of your products.

I hope this message will be taken seriously and that steps will be taken to improve the responsiveness and attention given to private tickets. Please let me know what can be done to resolve my issues and ensure that my concerns are addressed in a timely and efficient manner.

Thank you.

Thank you for your prompt response and your apology for any delays. I understand that support response times may be longer during weekends. I appreciate your team's efforts to keep the login details private by moving the ticket to a private status.

I am looking forward to hearing from you soon and getting the issues on my site resolved. Thanks