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  Public Ticket #3220192
problem with updating products
Closed

Comments

  • Samer started the conversation

    Hi, 

    I have installed Jetpack yesterday. Since then I am having problems with updating products. I have already deactivated and deleted Jetpack, but problem remains. Here is what happens:

    When I am on my store page and looking to edit a product, I click on the product, and then go to Edit product. (Screenshots 1 and 2). Afterwards it opens up a product editing page, I edit everything what I planned to change but after clicking "Update", it opens up posts tab in the dashboard, and does not update the product, meaning the changes are not saved at all. (screenshots 3 and 4)

    I can still update the product using quick edit on All products tab in the dashboard. 

    I will try and publish a new product, but im afraid this problem will be here as well.

    As i wrote earlier, i did not had this problem before installing Jetpack plugin.  

    Attached files:  sc1.png
      sc2.png
      sc3.png
      sc4.png

  •  7,097
    Oliver replied

    Hi,

    Can you provide FTP access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,097
    Oliver replied

    Something strange, do you have site backup before you faced this issue?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Samer replied

    Hi,

    it was a host problem. There was a minor update to cpanel last night that bugged the sql. It needed master restart. Now its working.


    Thanks anyways

  •  7,097
    Oliver replied

    Hi,

    Ok, thank you for letting know

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver