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  Public Ticket #3226414
Deactivate Preloader
Closed

Comments

  • cvaonorden started the conversation
    February 7, 2023 at 9:15pm

    I want to disable the preloader across the entire site.

  •  7,121
    Oliver replied
    February 8, 2023 at 5:03am

    Hi, kindly check in Theme Options - Theme Layout https://prnt.sc/fzLoovne6If2 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • cvaonorden replied
    February 8, 2023 at 5:46am

    yes, I’ve obviously done that first. However the preloader animation still appears on the site. View staging site in question: https://padholder2.xyz


    Thanks!

    Christian 

  •  7,121
    Oliver replied
    February 8, 2023 at 7:17am

    Hi,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   cvaonorden replied privately
  •  7,121
    Oliver replied
    February 8, 2023 at 8:22am

    Hi,

    Strange, can I deactivate third-party plugins?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • cvaonorden replied
    February 8, 2023 at 1:21pm

    Yes

  • cvaonorden replied
    February 8, 2023 at 9:19pm

    any luck?

  •  7,121
    Oliver replied
    February 9, 2023 at 8:17am

    Hi,

    Sorry for delay, it was caching issue, cleaned cache and see it deactivated.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver