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  Public Ticket #3227782
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Comments

  • Eric started the conversation
    February 9, 2023 at 10:48am

    Hello. I activated the license in 2018 and there has never been a problem. But now I am getting the error that the license is invalid.

  •  6,933
    Oliver replied
    February 9, 2023 at 10:59am

    Hi,

    Should be working, can you check?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • m_a_z_u_r replied
    February 21, 2023 at 9:17pm

    Hi, 

    I`ve got the same issue, my support expired, but i just want to activate my theme, why can`t I do that ? 

  •  6,933
    Oliver replied
    February 22, 2023 at 6:01am

    Hi, kindly use TheGem license manager to manage your installations and activations https://codex-themes.com/thegem/license_manager/ 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver