Comments juanjo started the conversationFebruary 13, 2023 at 5:47pmHello, I am having serious problems with the TheGem theme. The menu does not work on mobile devices.It also doesn't work on Safari desktop. Please, is urgent. This website has to be presented this week before a shareholders meeting. We need it to work!!Thank you so much 7,092Oliver repliedFebruary 14, 2023 at 6:17amHi,Sorry for delay, working for me, did you manage the issue?Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverjuanjo repliedFebruary 14, 2023 at 6:49amIt seems that the problem came from WP Rocket. I have disabled various java scripts options and it resolved. Anyway, I'm not at all happy with this plugin, the speed it generates doesn't compensate for the headaches it causes me. But when I try to disable it, the Theme breaks. Many thanks for everything. 7,092Oliver repliedFebruary 14, 2023 at 6:50amHi,Are you using our speed optimization tool?https://codex-themes.com/thegem/documentation/performance-optimizations/Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverjuanjo repliedFebruary 14, 2023 at 6:54amyes of course, and even so I don't like this plugin. 7,092Oliver repliedFebruary 14, 2023 at 7:05amSorry, but as I see it now works with the plugin, does the menu work for you? Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliverjuanjo repliedFebruary 14, 2023 at 7:12amYes of course, I already answered you a few moments ago.I have disconnected several plugin options and it has worked for me.I have css delay and javascripts disabled.You can close this tickets, thank you very much. 7,092Oliver repliedFebruary 14, 2023 at 8:49amWelcome!Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hello, I am having serious problems with the TheGem theme.
The menu does not work on mobile devices.
It also doesn't work on Safari desktop.
Please, is urgent. This website has to be presented this week before a shareholders meeting.
We need it to work!!
Thank you so much
Hi,
Sorry for delay, working for me, did you manage the issue?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
It seems that the problem came from WP Rocket. I have disabled various java scripts options and it resolved.
Anyway, I'm not at all happy with this plugin, the speed it generates doesn't compensate for the headaches it causes me.
But when I try to disable it, the Theme breaks.
Many thanks for everything.
Hi,
Are you using our speed optimization tool?
https://codex-themes.com/thegem/documentation/performance-optimizations/
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
yes of course, and even so I don't like this plugin.
Sorry, but as I see it now works with the plugin, does the menu work for you?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Yes of course, I already answered you a few moments ago.
I have disconnected several plugin options and it has worked for me.
I have css delay and javascripts disabled.
You can close this tickets, thank you very much.
Welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver