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  Public Ticket #3230917
The menu does not work on mobile devices
Closed

Comments

  • juanjo started the conversation

    Hello, I am having serious problems with the TheGem theme.

    The menu does not work on mobile devices.
    It also doesn't work on Safari desktop.


    Please, is urgent. This website has to be presented this week before a shareholders meeting.

    We need it to work!!
    Thank you so much

  •  7,121
    Oliver replied

    Hi,

    Sorry for delay, working for me, did you manage the issue?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • juanjo replied

    It seems that the problem came from WP Rocket. I have disabled various java scripts options and it resolved.

    Anyway, I'm not at all happy with this plugin, the speed it generates doesn't compensate for the headaches it causes me.

    But when I try to disable it, the Theme breaks.

    Many thanks for everything.

  •  7,121

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • juanjo replied

    yes of course, and even so I don't like this plugin.

  •  7,121
    Oliver replied

    Sorry, but as I see it now works with the plugin, does the menu work for you? 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • juanjo replied

    Yes of course, I already answered you a few moments ago.
    I have disconnected several plugin options and it has worked for me.
    I have css delay and javascripts disabled.
    You can close this tickets, thank you very much.

  •  7,121
    Oliver replied

    Welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver