I hope this message finds you well. I'm reaching out to you because I am experiencing an issue with the navigation menu on my website using TheGem theme.
When trying to modify the navigation menu by adding submenus, these submenus do not appear. The only way to make the submenus visible is to place them under the first item, which in my case is "SERVICES". If I create submenus under other main items, they do not appear.
I have contacted WordPress support and they advised me to reach out to you as the issue seems to be related to the theme. They pointed out that the following code might be causing the issue:
When trying to modify the navigation menu by adding submenus, these submenus do not appear. The only way to make the submenus visible is to place them under the first item, which in my case is "SERVICES". If I create submenus under other main items, they do not appear.
Dear TheGem Support Team,
I hope this message finds you well. I'm reaching out to you because I am experiencing an issue with the navigation menu on my website using TheGem theme.
When trying to modify the navigation menu by adding submenus, these submenus do not appear. The only way to make the submenus visible is to place them under the first item, which in my case is "SERVICES". If I create submenus under other main items, they do not appear.
I have contacted WordPress support and they advised me to reach out to you as the issue seems to be related to the theme. They pointed out that the following code might be causing the issue:
.header-main:not(.header-layout-overlay) #primary-menu.no-responsive:hover li:not(.megamenu-template-enable):hover > ul, .header-main:not(.header-layout-overlay) #primary-menu.no-responsive:hover li.megamenu-template-enable:hover .megamenu-template, #thegem-perspective .perspective-navigation #primary-menu.no-responsive:hover li:not(.megamenu-template-enable):hover > ul, #thegem-perspective .perspective-navigation #primary-menu.no-responsive:hover li.megamenu-template-enable:hover .megamenu-template { visibility: visible; transition: transform 0.3s linear, opacity 0.3s linear, visibility 0.3s linear; -moz-transition: transform 0.3s linear, opacity 0.3s linear, visibility 0.3s linear; -webkit-transition: transform 0.3s linear, opacity 0.3s linear, visibility 0.3s linear; opacity: 1; transform: translateY(0); -o-transform: translateY(0); -ms-transform: translateY(0); -moz-transform: translateY(0); -webkit-transform: translateY(0); }
I would greatly appreciate any help or guidance you could provide to resolve this issue.
Thank you in advance for your support.
Best regards,
Hi,
Can you make few screenshots to describe the issue in datils?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
When trying to modify the navigation menu by adding submenus, these submenus do not appear. The only way to make the submenus visible is to place them under the first item, which in my case is "SERVICES". If I create submenus under other main items, they do not appear.
Attached files: Screenshot 2023-05-15 alle 14.33.09.png
Hi,
As I see it's there:
https://prnt.sc/ZBz16zs-9aTq
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver