I'm a web developor and a client asked me tu update his website, created with your theme. I don't know it at all but it will be OK. First, I've bought a new license (the one given by the agency which has created the site didn't work) and I've updated it. BUT I have 2 issues :
On the homepage, I get this shortcode instead of the posts and I don't know if it come from your theme or a plugin.
[show_news_perticular term_ids="46" limit="3"]
Second question, there is a Revolution slier at the top of the homepage but I can't update it because they ask a licence now. Does your theme comes with this licence / plugin ?
1. I think this is some plugin code, are you sure you have all the plugins enabled? (it's not theme shortcode)
2. You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme, please wait a bit, soon will be updated
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Sorry for the delay, it was Bank holiday in France. When I edit the News page with Elementor, I see this grid:
But I don't see it on the site, this grid does not come from your theme? (I'm usually using another theme so I really need your help ;-)) Tx for your help Marin
Sorry for the delay, it was Bank holiday in France. When I edit the News page with Elementor, I see this grid,see image attached
But I don't see it on the site, this grid does not come from your theme? (I'm usually using another theme so I really need your help ;-)) Tx for your help Marine
Hello guys,
I'm a web developor and a client asked me tu update his website, created with your theme. I don't know it at all but it will be OK. First, I've bought a new license (the one given by the agency which has created the site didn't work) and I've updated it. BUT I have 2 issues :
On the homepage, I get this shortcode instead of the posts and I don't know if it come from your theme or a plugin.
[show_news_perticular term_ids="46" limit="3"]
Second question, there is a Revolution slier at the top of the homepage but I can't update it because they ask a licence now. Does your theme comes with this licence / plugin ?
Tx a lot for you help,
Marine
Hi,
Sorry, for delay,
1. I think this is some plugin code, are you sure you have all the plugins enabled? (it's not theme shortcode)
2. You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ensuring the highest quality of working as well as full compatibility we are releasing an updates of the plugins only after checking it on possible compatibility issues with our theme, please wait a bit, soon will be updated
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hello Oliver,
Sorry for the delay, it was Bank holiday in France.
When I edit the News page with Elementor, I see this grid:
But I don't see it on the site, this grid does not come from your theme? (I'm usually using another theme so I really need your help ;-))
Tx for your help
Marin
HI,
Link not working, can you check?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hello Oliver,
Sorry for the delay, it was Bank holiday in France.
When I edit the News page with Elementor, I see this grid,see image attached
But I don't see it on the site, this grid does not come from your theme? (I'm usually using another theme so I really need your help ;-))
Tx for your help
Marine
Attached files: Capture.JPG
Hi,
Should be fixed, can you check?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hey Oliver,
My "News" page is still emply, I don't see the difference....
Hi,
Sorry for delay, as I see it's working:
https://evalteam.fr/news/
Can you please clean your browser cache and check?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Oh sorry yes, I've made a confusion between the page News and Actualités (which means News in english).
Tx, let's say it's fixed :-)
Hi, thank you for letting me know.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver