Take your website
To the next level
Discover our newly launched customization services and elevate your web projects to new heights.
Delegate tasks, save time, and unlock the power of professional WordPress outsourcing.

Okay
  Public Ticket #3404270
Can't update TheGem Theme
Closed

Comments

  • CS-Service started the conversation

    Hello,
    I can't update anymore because I get the following message: "Update failed: Purchase code verification failed."

    In the license manager, the following site is registered for use: https://start.cannabiswirtschaft.de 
    As already described in the last ticket, this subdomain has been removed. Wordpress now only runs via cannabiswirtschaft.de.

    Will this solve the problem if I deregister in TheGem License Manager https://start.cannabiswirtschaft.de? And can I then cannabiswirtschaft.de free of charge, since the license was purchased for the site, add again? 

  •  7,121
    Oliver replied

    HI,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   CS-Service replied privately
  •  7,121
    Oliver replied

    Should be working, can you check?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • CS-Service replied

    Yes, it works. Thank you!

  •  7,121
    Oliver replied

    You're welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver