I have been trying to access support for our Gem theme. Our support has expired and there is nowhere that tells me how to extend it. I have contacted the developer multiple times with no response. How can we get support for the problem we are having with this theme?
I have been trying to access support for our Gem theme. Our support has expired and there is nowhere that tells me how to extend it. I have contacted the developer multiple times with no response. How can we get support for the problem we are having with this theme?
Hi, no worries: you can extend the support as described here https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
That leads to a 404 error page.
Attached files: Screenshot (1539).png
Hi Lindsey,
sorry, the link was not correct, please try this one https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver