Hello support, previously, this theme was active on the domain http://drko.co. Now, I have changed the domain to drkoapparel.com, but it is not activating properly. Could you please help me remove the old domain drko.co from the theme activation and add it on drkoapparel.com?
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hello support, previously, this theme was active on the domain http://drko.co. Now, I have changed the domain to drkoapparel.com, but it is not activating properly. Could you please help me remove the old domain drko.co from the theme activation and add it on drkoapparel.com?
Hi,
take a look:
https://docs.codex-themes.com/article/295-license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. login at https://codex-themes.com/thegem/license_manager/ and deregister this purchase code from the installations where you don't need it.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Oliver,
As suggested we have deregister the instances that is there already but now to activate theme on the new domain, I am getting this error.
Please advise.
HI,
Can you provide wp-admin access?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi Oliver,
We managed to activate the key on Production site but for some reasons we are facing an issue on the Localhost. Can you help in this case somehow?
please provide your site URL
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver