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  Public Ticket #3432032
TheGem Blocks not appreaing
Closed

Comments

  • Gerald started the conversation
    August 8, 2023 at 7:27am

    Hi, I just need some help because when I click on "Add Block," nothing seems to appear (see attached screenshot). 

    I can't seem to figure out what's causing this issue and would really appreciate some help.

    Attached files:  364515488_6458703307579035_6282400187675992222_n.png

  •  7,120
    Oliver replied
    August 8, 2023 at 7:29am

    Hi,

    Can you provide wp-admin access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Gerald replied
    August 8, 2023 at 7:35am

    Copy.

  •   Gerald replied privately
  •  7,120
    Oliver replied
    August 8, 2023 at 9:37am

    Hi,

    Can you provide FTP access?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Gerald replied privately
  •  7,120
    Oliver replied
    August 8, 2023 at 12:58pm

    Should be fixed, can you check?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   Gerald replied privately
  •  7,120
    Oliver replied
    August 9, 2023 at 7:03am

    You're welcome!


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver