This Theme was activated by mistake on another site, just removed the activation from that site so my original site(https://bluemarble.com.mx/) could be active again and the page displyas this message:
"This installation has been deregistered and can't be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please"
So, I need to edit my website and it would be amazing if you guys could help me do that.
One more thing, can´t find where to edit the adress and come other data on the site´s header, i dunno if the option was removed because of this activation troubles or what. So it would be great if you could tell me how to fix this trouble.
Hi, please try now, the activation should be working. Please ensure you don't have any other activations of this purchase code, otherwise this will not work.
This Theme was activated by mistake on another site, just removed the activation from that site so my original site(https://bluemarble.com.mx/) could be active again and the page displyas this message:
"This installation has been deregistered and can't be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please"
So, I need to edit my website and it would be amazing if you guys could help me do that.
One more thing, can´t find where to edit the adress and come other data on the site´s header, i dunno if the option was removed because of this activation troubles or what. So it would be great if you could tell me how to fix this trouble.
Thanks in advance
Attached files: Captura de pantalla 2023-08-19 a la(s) 15.34.57.png
Hi, please try now, the activation should be working. Please ensure you don't have any other activations of this purchase code, otherwise this will not work.
Regarding the contact data in top area: you can manage it here https://bluemarble.com.mx/wp-admin/admin.php?page=thegem-theme-options#/contacts-and-socials/contacts in Theme Options
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver