"Issue installing the theme witch css file" (#3482654) / CodexThemes

Comments

Nathan started the conversation
September 21, 2023 at 7:58am
Hi,
Just tried to install the theme many times but it didnt work.
I was getting this message yesterday : the css file is missing.
And today Im getting when I try to install. It take so much time but it didnt anything.
How can I fix it please ?
Best,
7,092
Oliver replied
September 21, 2023 at 8:00am
Hi,
please take a look:
https://help.market.envato.com/hc/en-us/articles/202821510
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.

Regards, Oliver
Nathan replied
September 21, 2023 at 8:09am
It ended finally by an issue :
Installation du thème à partir du fichier téléversé : themeforest-bMGQ6Lwu-thegem-creative-multipurpose-highperformance-wordpress-theme.zip
Décompression de l’archive de l’extension…

Installation du thème…

L’archive n’a pas pu être installée. Le thème n’a pas de fichier style.css.

L’installation du thème a échoué.
7,092
Oliver replied
September 21, 2023 at 8:14am
Hi,

Please provide wp-admin access and your license code
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.

Regards, Oliver
Nathan replied
September 21, 2023 at 8:44am
Hello
Actually I send the last message without seeing your reply.
Just tried to follow the tutorial and it did work.
many thanks
7,092
Oliver replied
September 21, 2023 at 8:50am
You're welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.

Regards, Oliver