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  Public Ticket #3482654
Issue installing the theme witch css file
Closed

Comments

  • Nathan started the conversation
    September 21, 2023 at 7:58am

    Hi, 

    Just tried to install the theme many times but it didnt work. 

    I was getting this message yesterday : the css file is missing. 

    And today Im getting when I try to install. It take so much time but it didnt anything. 

    How can I fix it please ? 

    Best, 

  •  7,280
    Oliver replied
    September 21, 2023 at 8:00am

    Hi,

    please take a look:

    https://help.market.envato.com/hc/en-us/articles/202821510

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Nathan replied
    September 21, 2023 at 8:09am

    It ended finally by an issue : 

    Installation du thème à partir du fichier téléversé : themeforest-bMGQ6Lwu-thegem-creative-multipurpose-highperformance-wordpress-theme.zip

    Décompression de l’archive de l’extension…

    Installation du thème…

    L’archive n’a pas pu être installée. Le thème n’a pas de fichier style.css.

    L’installation du thème a échoué.

  •  7,280
    Oliver replied
    September 21, 2023 at 8:14am

    Hi,

    Please provide wp-admin access and your license code 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • Nathan replied
    September 21, 2023 at 8:44am

    Hello 

    Actually I send the last message without seeing your reply. 

    Just tried to follow the tutorial and it did work. 

    many thanks 

  •  7,280
    Oliver replied
    September 21, 2023 at 8:50am

    You're welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver