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  Public Ticket #3597126
Images not visible
Closed

Comments

  •  2
    giuseppedb started the conversation

    Hi,

    I have 2 question:

    1) there is a problem with some images on my site https://nuovo.websicily.it.
    As you can see from this video:

    https://drive.google.com/file/d/1sv8kjoc2476ZqHC_d00gQe90XRKQzqZg/view?usp=sharing
    on the slide where it says "Hydorgel" 

    https://nuovo.websicily.it/#Idrogel

    you should see a fixed image of a smartphone and the image of a protective film moving from right to left, positioning itself on the smartphone.
    In the initial part of the video I show you how it should look, then I show you that it doesn't work on different browsers, even in incognito mode. I see the same problem on smartphones.
    The two images are displayed after scrolling to the next slide and then going back to the previous slide.
    How can I solve this problem?

    2) In the second slide I have a video background. The video starts when the page loads, but I would like it to start when the slide with video background is displayed. How can I do it?

    Thank you 
    Best regards

    GDB

  •  4,772
    Michael replied

    HI,

    1) Fixed. Please check your site now.

    2) I'm sorry, I don't see any problem. The video only starts playing when the video section becomes active.

  •  2
    giuseppedb replied

    Hi,

    thank you, it works!

    I hace another problem with another image not visible.

    In the section named "Discount" I added a 3d iPhone with <model-viewer> (https://modelviewer.dev/), in an html block.

    In the backend the iPhone is visible, but not in the frontend.

    I have attached a video screen, please take a look.

    How can I make the ed image visible in the frontend? And how can I make it bigger then in the attached video?

    Thank You

    Regards

    GDB

    Attached files:  3d image not visible.mp4

  •  4,772
    Michael replied

    I'm sorry, I don't see it working in the Elementor.

    9031814402.png

    Attached files:  Screenshot_1431.png