It looks like you are installing the wrong theme version. TheGem comes in two versions:
- TheGem Elementor
- TheGem WPBakery
Kindly login to your Envato account and in the "Downloads" section please download "All files and documentation". After that unzip this downloaded file - here you will find two theme versions:
- TheGem_WPBakery.zip
- TheGem_Elementor.zip
Please remove your currently installed Elementor version (and its plugins) and install TheGem_WPBakery.zip
Hi,
It looks like you are installing the wrong theme version. TheGem comes in two versions:
- TheGem Elementor
- TheGem WPBakery
Kindly login to your Envato account and in the "Downloads" section please download "All files and documentation". After that unzip this downloaded file - here you will find two theme versions:
- TheGem_WPBakery.zip
- TheGem_Elementor.zip
Please remove your currently installed Elementor version (and its plugins) and install TheGem_WPBakery.zip
Please check our documentation in this regard:
https://docs.codex-themes.com/article/294-downloading-thegem
https://docs.codex-themes.com/article/296-installing-thegem-in-wordpress-admin#TheGem-for-WPBakery-Theme-Installation-pcmnn
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver