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  Public Ticket #3601811
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  • coryheyman started the conversation

    Hi,

    I should be able to figure this out, but I can't seem to do so. How do you change the color of the white box in the page header (title?)? I have been able to do this for the home page but not for any other page that has the common template.

    Thank you,

    Cory

    Attached files:  Box color.png
      Successful box recoloring on home page.png

  •  7,092
    Oliver replied

    Hi, 

    Kindly share your wp-admin access details in the private message so we can check your configuration. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •   coryheyman replied privately
  •  7,092
    Oliver replied

    Hi, on this page https://doabdev.com/services you are using title area template: 

    https://doabdev.com/wp-admin/post.php?post=13&action=edit

    9017965700.png

    You need to edit this template.

    Kindly check documentation: https://docs.codex-themes.com/article/206-general

    If you wish to apply this template globally to all pages and posts, you need to set this template in theme options here: 

    6658511159.png


    and set the title are settings in individual page options to "Default Settings" (learn more: https://docs.codex-themes.com/article/208-activating-title-area-template )

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • coryheyman replied

    Hi Oliver,

    Thanks for your response. Unfortunately, I am still not making progress. Whether I go to the individual page or the global template, this is what I see: 

    7865449031.png

    I don't see the box graphic to edit. I have also tried the documentation link that you sent, but it is not working. Any other advice?

    Thank you,

    Cory

     

  •  7,092
    Oliver replied

    Hi, 

    I made an example for you: 

    1. I have copy-pasted the title section from your homepage 

    2. I have then created the new title area template and inserted this section there: https://doabdev.com/wp-admin/

    3. Here I have used dynamic tags to get the content from the page/post title and excerpt dynamically: 

    6875196125.png

    4. Also I have replaced the static background image with the dynamic tag: 

    2296359058.png

    5. After that I have saved this title area template and applied it globally via Theme Options: 

    6476866612.png

    6. Finally, I have checked the page settings of this page: https://doabdev.com/services .  I have seen, that in page options there are page specific settings for page title area, which override the global theme options settings, so I have reset it to defaults: 

    6093971615.png

    Please check this page now: https://doabdev.com/services 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • coryheyman replied

    Thanks very much, Oliver! I think this is very close! As you can tell, I am new at this. I don't think I could recreate what you have done but appreciate your help. Still a couple of issues:

    1. The box on the "Services" page seems disconnected from the title text. So, when I zoom in and out, these grow and shrink separately and not in proportion to each other as happens correctly on the home page. Can this be fixed?

    2. I can't figure out how to move the orange navigation arrow back down to the bottom of the image.

    3. I can't figure out how to remove the bottom right-hand border. I have tried doing this with the spacer, the column, and the section, but it won't disappear as was the case before.

    4. Once these are fixed, how can I use this template (with other images, of course) as the header for other pages?

    I am sorry this is taking so long. I really just wanted to change the color of the original white box. I didn't realize this was otherwise going to be so difficult.

    Thank you,

    Cory

    1707102284.png
  • coryheyman replied

    I am just seeing now, too, that the box now disappears from the phone version of all pages, including the home page and services page...

  •  7,092
    Oliver replied

    Hi Cory, 

    "I really just wanted to change the color of the original white box. I didn't realize this was otherwise going to be so difficult." - Sorry, I just thought you would like to have exactly the same look as on your homepage, so for it was logical just to copy-paste the existing design of the homepage to the title area template to apply it on all other pages. If you wish, we can revert to the initial state and I provide you with the info how to change colors only. Please let me know. 

    Otherwise few questions: 

    1. "The box on the "Services" page seems disconnected from the title text" - not exactly what do you mean? Can you please provide few screenshots showing how do you mean this? 

    3. https://doabdev.com/wp-admin/post.php?post=2583&action=elementor - this column has an activated shadow effect here, I have disabled it: 

    https://prnt.sc/lmOQpHMHmdgF

    4. You just need to: 

    a) set this template as a global title area template in Theme Options here (I have already done this): 

    https://doabdev.com/wp-admin/admin.php?page=thegem-theme-options#/title-area

    9946778384.png

    b) Recheck that the title area in page options of your pages/post is set to "Default Settings" here: 

    https://doabdev.com/wp-admin/post.php?post=13&action=edit

    8522010413.png

    That's all.

    Regarding your question about the mobile appearance: this is done in this way because otherwise it will not look good on mobiles.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • coryheyman replied

    Thank you, Oliver. I appreciate your help. I think this set of issues is resolved! I had sent another message the same day I had sent this one but haven't heard back on it. Should I resend? 

  •  7,092
    Oliver replied

    Hi, thank you for letting me know. 

    Your second ticket has been assigned to my colleague Michael who will reply you later. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • coryheyman replied

    Thank you!

  •  7,092
    Oliver replied

    You are welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • coryheyman replied

    Thank you, Oliver.

    FYI, I am devastated that it looks as though I have lost most of the backend Wordpress dashboard! Do you have any ideas about this? I can't access most menu items or make any changes. I have sent a separate ticket but thought you might have some ideas since you have been working with me on the site. Please advise!!!

    9335966255.png


  • coryheyman replied

    Wow. This is a relief! But I still can't access the content, even with the link you provided. It is coming up the same way, without most of the dashboard.

  •  7,092
    Oliver replied

    As far as I can read in your another ticket https://codexthemes.ticksy.com/ticket/3603010 everything is resolved now, kindly reconfirm.

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • coryheyman replied

    Yes, I can confirm that the last ticket was resolved. I only have one outstanding, which you said Michael is working on. Thank you.

  •  7,092
    Oliver replied

    Thank you for letting me know. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver