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  Public Ticket #3609436
WPML theme compatibility issue error
Closed

Comments

  •  1
    Gergő Győri started the conversation

    Hi,

    The problem is that the language selector does not work on the single product page. It switches from the basic interpreted language to the secondary language, but does not switch back from the secondary language.

    primary language - MAGYAR
    https://hurember.hu/hangszer/lap-steel-gitar-moszkvai-kiserleti-hangszergyar-2/

    secondary language - ENGLISH
    https://hurember.hu/en/instrument/lap-steel-guitar-moscow-experimental-factory-of-musical-instruments/

    The gem theme has a compatibility issue error. I tried turning off non-important plugins and switching from basic interpretation to theme, it works like that.

    It is interesting that the language selection works on the main page.

    https://hurember.hu

    Can you help what could be the problem

    Thanks

  •  7,092
    Oliver replied

    Hi, 

    As we can see some of the third-party plugins is creating the conflict -  it processes all links and inside the links it changes the "href" value. In order to check, which plugin is causing this, we need to disable all third party plugins and switch it on step by step. May we do this on your website or would you prefer to create a separate staging dev clone copy of your website where we can do this? 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  7,092
    Oliver replied

    Hi, 

    Kindly ignore my previous message, we have identified the issue and we have fixed it, please check. 

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  •  1
    Gergő Győri replied

    It works!

    Thank you very much for your help.

    Gergo

  •  7,092
    Oliver replied

    You are welcome!

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver