Comments Giovanni started the conversationMarch 22, 2024 at 9:16pmHello, can you give me a hand with this page please?, I need the page full screen but for some reason de page is showing white space in left and right, this starts when i erased de footer bottom 7,120Oliver repliedMarch 22, 2024 at 9:29pmHI Giovanni, Kindly provide your wp-admin access details in the private message, we will check your configurationPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Giovanni replied privately 7,120Oliver repliedMarch 23, 2024 at 7:33amHi, Can you please check now https://urituniversidadameca.com/contactanos/ ?You have changed the PHP page template to "TheGem Boxed" here https://urituniversidadameca.com/wp-admin/post.php?post=24390&action=edithttps://prnt.sc/vOU82IVpQUmoI have reverted this back to TheGem Full WidthPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver1 LikeGiovanni repliedMarch 28, 2024 at 11:17pmhello Oliver, the contactanos page now is working, but i have the same problem in https://urituniversidadameca.com/licenciatura-en-administracion/some times when i save changes the configuration page change .can you help me with this please? On the other hand I need to change the image in header, can you give me the steps to do that please? Attached files: Screenshot 2024-03-28 at 5.09.48 p.m..png Screenshot 2024-03-28 at 5.15.18 p.m..png 7,120Oliver repliedMarch 29, 2024 at 6:21amHi, 1. Do you mean that after saving some page or post this setting https://prnt.sc/vOU82IVpQUmo automatically changes to TheGem Boxed? How can we reproduce it? We have tried to save for example this page https://urituniversidadameca.com/about-us/our-team/emerson-anderson/ but we cannot observe such behavior. I have changed it here now https://urituniversidadameca.com/licenciatura-en-administracion/ 2. Regarding the title area please check this articles: https://docs.codex-themes.com/article/439-title-areaPlease note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. Regards, Oliver Sign in to reply ...
Hello, can you give me a hand with this page please?, I need the page full screen but for some reason de page is showing white space in left and right, this starts when i erased de footer bottom
HI Giovanni,
Kindly provide your wp-admin access details in the private message, we will check your configuration
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi,
Can you please check now https://urituniversidadameca.com/contactanos/ ?
You have changed the PHP page template to "TheGem Boxed" here
https://urituniversidadameca.com/wp-admin/post.php?post=24390&action=edit
https://prnt.sc/vOU82IVpQUmo
I have reverted this back to TheGem Full Width
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
hello Oliver, the contactanos page now is working, but i have the same problem in https://urituniversidadameca.com/licenciatura-en-administracion/
some times when i save changes the configuration page change .
can you help me with this please?
On the other hand I need to change the image in header, can you give me the steps to do that please?
Attached files: Screenshot 2024-03-28 at 5.09.48 p.m..png
Screenshot 2024-03-28 at 5.15.18 p.m..png
Hi,
1. Do you mean that after saving some page or post this setting https://prnt.sc/vOU82IVpQUmo automatically changes to TheGem Boxed? How can we reproduce it? We have tried to save for example this page https://urituniversidadameca.com/about-us/our-team/emerson-anderson/ but we cannot observe such behavior. I have changed it here now https://urituniversidadameca.com/licenciatura-en-administracion/
2. Regarding the title area please check this articles:
https://docs.codex-themes.com/article/439-title-area
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver