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  Public Ticket #3640601
Can't seem to fix 3 problems
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  • vincent681 started the conversation

    When i did some updates the background got locked inside the inner canvas. I fixed this problem by making it every element expends to the corner but now when i load the website you still see the original background. I also can;t seem to edit the background on my portfolio pages: https://webeebranding.nl/?thegem_pf_item=db-techniek-merk-creatie It fine if its just the regular color of my brand which is: #f8ffdd

    Last problem is that in the original template there is the option for a newsletter subsciption. Now i do want to use it but deleted it at first. want to use it as a contact me now block. How can i get the design back? 

  •  4,621
    Michael replied

    Hi,

    I'm sorry, I'm not sure what do you mean. Could you please provide a bit more details with screenshots?  

  • vincent681 replied

    For the background in the wrong color you could see it if you load the website. For a split second it shows the old color when loading the site. Goes to fast for me to take a screenshot. 


    For the pages about my portfolio i can;t seem to change the background. There are no options for header and i checked all the setting for the template already. It should just be the soft yellow color for the full page. 

    9378852125.png

    last problem is that i can't find this specific element for ''newsletter'' which i want to use as a contact me now. It is originally from my template but can't get it back and don't know how i can find it.

    7601940109.png


    6260362254.png


  •  6,933
    Oliver replied

    Hi,

    1. As I can see your pages have a wrong PHP page layout. Kindly check here (while editing your page): https://prnt.sc/4XT-B-Buek-V At the moment you have "TheGem Boxed". I have changed it to "TheGem Full Width" and then I have disabled the option to auto-stretch your sections in Elementor here: https://prnt.sc/ks35QiatOILl

    Kindly check this documentation https://docs.codex-themes.com/article/78-page-layout-templates 

    2. If you mean this dark color https://prnt.sc/zbvo-PAW4W2g , so as I can see you didn't set the main website background color in Theme Options here: 
    https://prnt.sc/-VQWqHCjgenh
    I have now set it to your light yellow. 
    Also, I have set the same background color for background of regular title area (this is the area you have mentioned with the dark background) here: https://prnt.sc/zKb9KyVhsnkr
    But I am not sure I have done what you wanted, as now I see in your Custom CSS the following color definition: 
    https://prnt.sc/PzwxuR1Vnm9E
    Kindly clarify, what color would you like to use as your primary background color. 

    3. Regarding the newsletter subscription, kindly use "Mailchimp Opt-In" element https://prnt.sc/2oGL3l9NW5tP 
    read more in our documentation: https://docs.codex-themes.com/article/97-mailchimp-opt-in


    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver

  • vincent681 replied

    Thanks a lot i figured most of it out now. I only can't seem to find where i can edit the title form the portfolio pages. They are in white and have a lot of space around it. Can you make it # 

    7085771867.png

    On tablet and phones this title also goes to the top and behind the logo and header.

    9481505414.png

    And the last problem i have is that i want to make it so that the buttons in the header actually go back to the home screen. On the portfolio pages they don't do anything right now, only the logo and the HOME button actually are correctly linked. 

  •  6,933
    Oliver replied

    Hi, 

    As said, this is a Title Area of your portfolio page. It inherits its settings from the global settings set here in Theme Options https://webeebranding.nl/wp-admin/admin.php?page=thegem-theme-options#/title-area : 

    3067006499.png

    You can set the colors here: 

    6504621654.png

    You can set the paddings here (thus adjusting the spaces you have mentioned): 

    4196941575.png

    Kindly check this documentation: https://docs.codex-themes.com/article/336-title-area

    Regarding the buttons I am not quite sure what exactly you mean - can you make some additional screenshot with more explanations?

    Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list. 

    Regards, Oliver