Hello, when you manage to import the desired template and see that the options are in the options panel of the theme, I can see that they do not apply on the pages.
Before I updated a value such as the size of the typography and the options were applied now nothing.
May I ask you how did you install TheGem Elementor Child theme? Did you use the child theme provided in TheGem packages? I am asking because I have switched from the child theme to the parent theme and everything is working just fine. And in the child theme the main css files are missing while loading the pages. May we reinstall the child theme for you or did you make some custom changes there?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Thank you but I will use it as you left it, I will not use the child theme because every time I change from one theme to the other, the server quarantines a file wp-content/themes/thegem-elementor/inc/pagespeed/lazy-items.class.php and I have to call them every time to put it on the white list.
Hello, when you manage to import the desired template and see that the options are in the options panel of the theme, I can see that they do not apply on the pages.
Before I updated a value such as the size of the typography and the options were applied now nothing.
You can't see the main menu either.
I've attached images...
Attached files: Captura de pantalla 2024-06-04 a la(s) 18.30.02.png
Captura de pantalla 2024-06-04 a la(s) 18.29.53.png
Captura de pantalla 2024-06-04 a la(s) 18.30.30.png
Captura de pantalla 2024-06-04 a la(s) 18.30.25.png
Hi Luis,
May I ask you how did you install TheGem Elementor Child theme? Did you use the child theme provided in TheGem packages? I am asking because I have switched from the child theme to the parent theme and everything is working just fine. And in the child theme the main css files are missing while loading the pages. May we reinstall the child theme for you or did you make some custom changes there?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Thank you but I will use it as you left it, I will not use the child theme because every time I change from one theme to the other, the server quarantines a file wp-content/themes/thegem-elementor/inc/pagespeed/lazy-items.class.php and I have to call them every time to put it on the white list.
Ok, thank you for letting us know.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver