Our site was working fine and is working fine. But since a couple of days we cant edit with elementor anymore, its stuck on loading. We have followed every possible step suggested by elementor and https://seahawkmedia.com/wordpress/elementor-stuck-loading-fix/. Deactivating plugins one by one we discovered this is plugin is causing the problem: TheGem Theme Elements (for Elementor) Version 5.9.8. Its up do date, like most of the site.
I will attach credentials. We have a backup from this morning.
It's critical to be able to finish our project on time.
Hi,
Our site was working fine and is working fine. But since a couple of days we cant edit with elementor anymore, its stuck on loading. We have followed every possible step suggested by elementor and https://seahawkmedia.com/wordpress/elementor-stuck-loading-fix/. Deactivating plugins one by one we discovered this is plugin is causing the problem: TheGem Theme Elements (for Elementor) Version 5.9.8. Its up do date, like most of the site.
I will attach credentials. We have a backup from this morning.
It's critical to be able to finish our project on time.
Thank you!
Hi,
as I can see you didn't update TheGem theme to the latest version:
Kindly update, clean up your website and browser cache and try again.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Yes indeed the parent theme was not updated and now its working. Thanks a lot!
You are welcome!
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver