I don't think I asked the right question. I recently purchased and just downloaded the package of The Gems. but I can't import it into Wordpress . I don't have anything to work with it. the only things I have is the zip files, and Wordpress seems to limited the file to 100MB.
You trying to upload the wrong ZIP file. You need to unzip this big zip file. Inside you will find TheGem_Elementor.zip - this is TheGem Elementor theme which you can the install in your WordPress.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hi, this is a wrong location to install the theme. You are trying to use content import tool of WordPress, but you need to go to "Appearance - Themes - Add New Theme":
As said, please check our video tutorial with all detailed explanations.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
How do I import the wordpress theme to Godaddy hosting Wordpress site. Thank you
Attached files: Screenshot 2024-09-16 at 11.59.06 AM.png
Hi, do you mean how to install TheGem theme on your hosting or how to import prebuilt demo websites?
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I meant to import the prebuilt demo website
Please check this tutorials:
https://docs.codex-themes.com/article/303-importing-demo-content
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
I don't think I asked the right question. I recently purchased and just downloaded the package of The Gems. but I can't import it into Wordpress . I don't have anything to work with it. the only things I have is the zip files, and Wordpress seems to limited the file to 100MB.
Attached files: Screenshot 2024-09-16 at 1.49.58 PM.png
You trying to upload the wrong ZIP file. You need to unzip this big zip file. Inside you will find TheGem_Elementor.zip - this is TheGem Elementor theme which you can the install in your WordPress.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
it looks like it missing some XML file.
Attached files: Screenshot 2024-09-16 at 4.12.25 PM.png
Hi, this is a wrong location to install the theme. You are trying to use content import tool of WordPress, but you need to go to "Appearance - Themes - Add New Theme":
As said, please check our video tutorial with all detailed explanations.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver