I'm afraid i can't help you either bro. Aldo tried to rollback elementor, without success.
I think the best way is to wait. Codex team ia very good at solve any issue fast.
If you are hurry, try to download the 3.24.x version in oficial website and this should work. Downgrade from WP/Elementor panel ins't working, at least for me.
If you are looking for how to download an old version of elementor, the WordPress repository offers you the object to even download the first version of Elementor.
Thank you for your requests. At the moment we are testing the latest Elementor version on possible compatibility issues and will release the update as soon as we will accomplish our tests. In the meantime kindly use the Elementor version 3.24.x (you can reinstall it via TheGem Dashboard - Plugins)
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
thank god i found this post and the hint to "3.24.x". I was downgrading already but not enough.
But having a downgraded Elementor plugin is not a desired state. Could the devs of The Gem please have a look into it? I attach a screenshot of my error, as i try to open the editor.
With everything up-to-date, i just switch the theme to one of the preinstalled ones and the editor works perfectly fine. So it definitily has to do with The Gem
Hola, pues yo actualice a la nueva versión del tema y aun cuando la licencia esta activa y en el único sitio, no puedo instalar los plugin del theme me indica el error "Lo siento, no tienes permisos para acceder a esta página" y tampoco puedo editar las paginas con elementor...
just released the new update (5.9.9.1), please make a backup and update TheGem and TheGem Elements plugin. After that you can update your Elementor version to the latest one. Don't forget to clean up your browser cache.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
This newest (Elementor-related) update seems to have broken my site that is using WPBakery. It turned it into an Elementor version and threw a WSOD. I deactivated all plugins and was able to resume the Theme but if I try to activate the Theme Elements for WPBakery I get a fatal error:
PHP Fatal error: Cannot redeclare thegem_load_textdomain() (previously declared in /home/SITEFOLDER/public_html/wp-content/plugins/thegem-elements-elementor/thegem-elements-elementor.php:29) in /home/SITEFOLDER/public_html/wp-content/plugins/thegem-elements/thegem-elements.php on line 28
there was no update for TheGem WPBakery, only for TheGem Elementor. You couldn't get any update notifications about any updates in your WP Dashboard. I am wondering how and why did you update and what exactly did you do? Did you just download the theme again and reinstall it? Please open a new separate private ticket and provide your URL and wp-admin access details, we will check your configuration.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Hi, may I ask you what do you mean by "-" ? If you refer to the other ticket you have submitted - please let's continue communication there as this is a public ticket with multiple participants. Thank you.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
I think they already know this issue. Too many reports. Hope they fix It soon.
Some elementor blocks are broken and we are unable to use/edit with elementor.
i cant even rollback - any idea how to fix temporarily
I'm afraid i can't help you either bro. Aldo tried to rollback elementor, without success.
I think the best way is to wait. Codex team ia very good at solve any issue fast.
If you are hurry, try to download the 3.24.x version in oficial website and this should work. Downgrade from WP/Elementor panel ins't working, at least for me.
If you are looking for how to download an old version of elementor, the WordPress repository offers you the object to even download the first version of Elementor.
Go to https://wordpress.org/plugins/elementor/
Then click on Advanced View
On the newly loaded page, scroll down to the bottom of the page before the footer
The select field has all the versions Elementor has uploaded to WordPress.
Hi,
Thank you for your requests. At the moment we are testing the latest Elementor version on possible compatibility issues and will release the update as soon as we will accomplish our tests. In the meantime kindly use the Elementor version 3.24.x (you can reinstall it via TheGem Dashboard - Plugins)
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
thank god i found this post and the hint to "3.24.x". I was downgrading already but not enough.
But having a downgraded Elementor plugin is not a desired state. Could the devs of The Gem please have a look into it? I attach a screenshot of my error, as i try to open the editor.
With everything up-to-date, i just switch the theme to one of the preinstalled ones and the editor works perfectly fine. So it definitily has to do with The Gem
Attached files: CleanShot_2024-10-31_004926.png
Hi, we have almost accomplished all compatibility tests and will roll out the update asap.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
@oliver Thanks a lot! Codex team is the best!
@delars I had to use Previous version of Elementor, because i receive daily visits. If you download direct from WP repository is safe.
Hola, pues yo actualice a la nueva versión del tema y aun cuando la licencia esta activa y en el único sitio, no puedo instalar los plugin del theme me indica el error "Lo siento, no tienes permisos para acceder a esta página" y tampoco puedo editar las paginas con elementor...
esto ya es recurrente.
@krustoff
Hola,
Abre un nuevo ticket privado al respecto y proporciónanos tu URL y los detalles de acceso a wp-admin. Verificaremos tu configuración.
@Salim
Thank you so much, the compatibility update is almost ready, we have planned to release it by tomorrow.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
Hi guys,
to let you know:
just released the new update (5.9.9.1), please make a backup and update TheGem and TheGem Elements plugin. After that you can update your Elementor version to the latest one. Don't forget to clean up your browser cache.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
This newest (Elementor-related) update seems to have broken my site that is using WPBakery. It turned it into an Elementor version and threw a WSOD. I deactivated all plugins and was able to resume the Theme but if I try to activate the Theme Elements for WPBakery I get a fatal error:
PHP Fatal error: Cannot redeclare thegem_load_textdomain() (previously declared in /home/SITEFOLDER/public_html/wp-content/plugins/thegem-elements-elementor/thegem-elements-elementor.php:29) in /home/SITEFOLDER/public_html/wp-content/plugins/thegem-elements/thegem-elements.php on line 28
@kalvin11
Hi,
there was no update for TheGem WPBakery, only for TheGem Elementor. You couldn't get any update notifications about any updates in your WP Dashboard. I am wondering how and why did you update and what exactly did you do? Did you just download the theme again and reinstall it? Please open a new separate private ticket and provide your URL and wp-admin access details, we will check your configuration.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver
-
@adubb123
Hi, may I ask you what do you mean by "-" ? If you refer to the other ticket you have submitted - please let's continue communication there as this is a public ticket with multiple participants. Thank you.
Please note if you comment on your ticket before we reply, your ticket will be pushed down of the tickets list.
Regards, Oliver